faq

 
 

Where can I buy?

You can purchase our products from our online store or from Steve Weiss Music.

 

How long till I get my order?

Unless otherwise stated in the product description, we are now only selling items that are completed and ready to ship. Because we ship once a week, please allow up to 5 business days before your order is shipped. You will receive tracking upon shipment. Please check our retailers if we are out of stock and feel free to contact us if an item is out and you you want to know when it might arrive again. We do not mass produce. We hope you can appreciate the extra time it takes to produce hand crafted solid wood instruments as we strive to expedite our methods to fill our inventory. We appreciate first hand the time you put in the practice room to achieve performance success - we hope you will return the favor and check back with us if your desired item is out of stock.

 

What are beetle killed trees?

In the Colorado Rocky Mountains alone, there are over 3.3 million acres of woodland that has been killed by a beetle infestation and there are over 6 billion standing dead trees due to a combination of mismanagement and beetles in the western U.S. The beetles burrow into the bark of the trees laying their eggs, and in the process a fungus carried by the beetles infect the trees. The fungus ultimately kills the tree and turns it's grain into a blue-grey color. We source the majority of our lumber from Colorado but also 200yr old pine and ash from other beetle-affected states such as Montana and Kansas City.

 

How do Beetle Percussion products help?

Mitigate forest fires by reducing fuel loads. Improve forest health and reduce threat of wildfire. Remove sections of beetle affected decaying forest. Replace dead carbon producing trees with CO2 consumers. Help the continent deal with an ecological disaster. Keeping car tires from landfills and oceans.

 

Maintenance and care?

Care for these products as you would any other fine percussion instrument. In fact, because these materials ore on their second life we advise treating them even better than an instrument made from brand new materials. We strongly advise against getting any of our instruments wet, dropping them or any activities that can damage the instruments functionality. Our wood is not finished with an acrylic gloss finish because it is an indoor pollutant as it deteriorates, and if you choose to remove any “character” (dents and scratches) you might have added, you can do so by simply sanding and applying natural Danish or mineral oil.

 

Are they hand made in America?

Yup! 100% Kansas City is the current home of beetle percussion. We love the time hand crafting allows us to think about the percussionists we are making instruments for and the future life the they might have. We also use 100% American materials.

 

Do you offer bulk and education discounts?

Sure do! Contact us at info@beetlepercussion.com

 

How to be Beetle Percussion Artist, Ensemble or Partner?

At this time the Beetle Artist roster is at capacity. We will add more professionals in the future as we grow so check back! To apply to be a Beetle Percussion Ensemble or Partner, write an email to info@beetlepercussion.com.

 

Beetle Percussion Wood Defect Disclaimer

Due to the nature of our reclaimed wood, each board will vary slightly and may include knots, cracks and other markings. These are unique characteristics of a storied past, and should not be viewed as defects. Remember, this is the second life for these materials, we do our best to craft them into percussion but they cannot be compared to like new items, however, any deficiencies these material may have for percussion are more than made up for my their ecological benefits. Lodge pole pine is naturally a soft wood. The final product has been oiled to both enhance the beetle stain and harden the surface. It is still, however, soft and can easily dent. We want to advise you of this so you can decide for your self how much “character” you wish to add. In some cases, quantities are limited and we substitute reclaimed maple for beetle-killed ash.

 

Warranty Information: Beetle Percussion Satisfaction Guarantee

Beetle Percussion llc warrants our products to the original owner against defects in materials and workmanship for the first year after purchase. Solid wood has a tendency to move and change in different seasons and environments. We are constantly changing our practices to improve our construction methods to ensure a life long product. If however you feel that the instrument has moved or cracked too much and it has affected the sound and structural integrity, by all means we would love to either fix or replace the instrument at no charge in the first year of ownership! If we have changed the way we make an instrument then you get the new version and your old instrument will be turned in to cutting boards! Using this reclaimed wood in percussion is an experiment and it will come with many discoveries both good and bad but we are in it for the long haul and prepared to remedy and evolve our instruments to compete and last a life time. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. It is our discretion if instrument damage is the result of defect or improper use.

 

Return Policy

We want you to be completely satisfied with your beetle percussion purchase. We work hard to carefully design and hand craft each product we make and to ensure that every piece we ship meets our very high standards. Having said that, if you are not satisfied, you may return any item you've purchased from us within 20 business days of receipt of the product. Please notify us by email that you are returning the item so that we will be looking for it. Upon receiving the item back in new and resalable condition, we will issue a full credit back for the purchase price of the item. If you wish to return your order over 20 business days of receipt of the product there will be a 30% restocking fee. We are not able to refund shipping costs.

 

Cancellation Policy

If you choose to cancel an order before it has shipped please contact us and we will assist with a refund and order cancellation.

 

Domestic Shipping

We ship immediately using FedEx Ground. If you would like another method please contact us.

 

International Shipping

We ship to a majority of international countries, if your region is not listed at checkout, please email us at info@beetlepercussion.com for arrangements. Most international shipments require additional duties and taxes to be paid by the buyer at package pickup. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. Contact us if you have any questions.